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Privacy Policies

1. Introduction

The purpose of this Privacy Policy is to inform users of the Hivwear site (hereinafter "the Site") about the methods of collection, use and storage of their personal data, as well as their rights under current legislation, in particular the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

2. Definitions

For a better understanding of this Policy, the following terms are defined as follows:

  • Personal data Information that directly or indirectly identifies a natural person.
  • Person concerned Any natural person whose personal data is collected or processed via the Site.
  • Treatment Any operation carried out on personal data (collection, storage, use, deletion, etc.).
  • Intermediate archiving Storage of data in a separate database for administrative or legal purposes, prior to deletion or anonymisation.

3. Legal basis for processing

Facile Solution SRL processes personal data on the following legal bases:

  1. Consent When a user explicitly agrees to a specific treatment.
  2. Performance of a contract Where processing is necessary to provide a service or meet contractual obligations.
  3. Legal obligation To meet regulatory or legal obligations.
  4. Legitimate interest For purposes such as fraud prevention, subject to the user's rights prevailing.

4. Purposes of Processing

Personal data collected on the Site is processed for the following purposes:

  • Customer relations management (invoicing, order tracking, complaints).
  • Sending of personalised communications and commercial solicitations.
  • Carrying out satisfaction surveys, studies and marketing analyses.
  • Organisation of competitions and promotional operations.
  • Management of requests to exercise rights.
  • Secure transactions and fraud prevention.

5. Data collected

The types of personal data collected include, but are not limited to :

  • Identity information (surname, first name, date of birth, e-mail address, telephone number).
  • Connection data (IP address, browsing history).
  • Transaction data (order history, payment identifiers).

This data is collected when you browse the Site, create an account or use specific services.

6. Shelf life

Data is kept for the following periods:

  • Active base 3 years from the last interaction with the Site.
  • Intermediate archiving 2 additional years for administrative or probationary purposes.
  • Legal obligations 7 years for tax or accounting purposes.

7. Recipients of the Data

Personal data may be shared with :

  • Service providers (hosting companies, payment providers, carriers).
  • Administrative or judicial authorities, if required by law.

No personal data is sold or exchanged with third parties for commercial purposes without prior consent.

8. Data security

The Site implements technical and organisational measures to guarantee data security, in particular the encryption of transactions and storage in secure environments.

9. User rights

In accordance with the regulations, each user has the following rights:

  • Access Obtain confirmation that your data is being processed and access the relevant information.
  • Rectification Correct inaccurate data or complete incomplete data.
  • Deletion Request the deletion of data in certain cases.
  • Limitation Restricting treatment in specific situations.
  • Portability Receive data in a structured, commonly used format.
  • Opposition To refuse processing based on legitimate interests or for canvassing purposes.
  • Post-mortem guidelines : Define how your data will be managed after your death.

To exercise these rights, contact us by e-mail at contact@Hivwear.com or by post to Rue de Praetere 2/4/6, 1000 Brussels, Belgium.

10. Cookies and Similar Technologies

The Site uses cookies to :

  • Analyse traffic and browsing behaviour.
  • Personalise the user experience.
  • To ensure the smooth operation of the Site.

Cookies can be deactivated via the browser settings or the tools provided on the Site.

11. Changes to the Privacy Policy

This Policy may be updated to reflect legislative developments or changes in the Site's practices. The current version is available at https://hivwear.com/en/en/politiques-de-confidentialite/ .

12. Contact

If you have any questions about this Privacy Policy, please contact :

  • E-mail : contact@Hivwear.com
  • Postal address Rue de Praetere 2/4/6, 1000 Brussels, Belgium