PRIVACY POLICY

1. Introduction

This Privacy Policy is intended to inform users of the Hivwear website (hereinafter the “Site”) about how their personal data is collected, used, and retained, as well as their rights under applicable legislation, in particular the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

2. Definitions

For a clearer understanding of this Policy, the following terms are defined as follows:

  • Personal Data : Information that makes it possible to identify, directly or indirectly, a natural person.
  • Data Subject : Any natural person whose personal data is collected or processed via the Site.
  • Processing : Any operation carried out on personal data (collection, storage, use, erasure, etc.).
  • Intermediate Archiving : Retention of data in a separate database for administrative or legal purposes, before their erasure or anonymization.

3. Legal Bases for Processing

Personal data processing carried out by Facile Solution SRL is based on the following legal grounds:

  1. Consent : When a user gives explicit agreement for a specific processing activity.
  2. Performance of a contract : When processing is necessary to provide a service or meet contractual commitments.
  3. Legal obligation : To comply with regulatory or legal requirements.
  4. Legitimate interest : For purposes such as fraud prevention, provided that the user’s rights prevail where required.

4. Purposes of Processing

Personal data collected on the Site is processed for the following purposes:

  • Customer relationship management (invoicing, order tracking, complaints).
  • Sending personalized communications and commercial solicitations.
  • Conducting satisfaction surveys, studies, and marketing analyses.
  • Running contests and promotional operations.
  • Managing requests to exercise data protection rights.
  • Securing transactions and combating fraud.

5. Data Collected

The types of personal data collected include, without limitation:

  • Identity information (first name, last name, date of birth, email address, phone number).
  • Connection data (IP address, browsing history).
  • Transaction-related data (order history, payment identifier).

This data is collected when browsing the Site, creating an account, or using specific services.

6. Retention Period

Data is retained for the following periods:

  • Active database : 3 years from the last interaction with the Site.
  • Intermediate archiving : 2 additional years for administrative or evidential purposes.
  • Legal obligations : 7 years for tax or accounting reasons.

7. Recipients of the Data

Personal data may be shared with:

  • Service providers (hosting providers, payment providers, carriers).
  • Administrative or judicial authorities, where required by law.

No personal data is sold or exchanged with third parties for commercial purposes without prior consent.

8. Data Security

The Site implements technical and organizational measures to ensure data security, in particular encryption of transactions and storage in secure environments.

9. Users’ Rights

In accordance with applicable regulations, each user has the following rights:

  • Access : Obtain confirmation that their data is being processed and access the related information.
  • Rectification : Correct inaccurate data or complete incomplete data.
  • Erasure : Request deletion of their data in certain cases.
  • Restriction : Limit processing in specific situations.
  • Portability : Receive their data in a structured, commonly used format.
  • Objection : Object to processing based on legitimate interest or for direct marketing purposes.
  • Post-mortem instructions : Define how their data should be handled after their death.

To exercise these rights, contact us by email at contact@hivwear.com or by post at Rue de Praetere 2/4/6, 1000 Brussels, Belgium.

10. Cookies and Similar Technologies

The Site uses cookies to:

  • Analyze traffic and browsing behaviour.
  • Personalize the user experience.
  • Ensure the proper functioning of the Site.

Cookies can be disabled through browser settings or tools offered on the Site.

11. Changes to the Privacy Policy

This Policy may be updated to reflect legislative developments or changes in the Site’s practices. The version in force is available at https://hivwear.com/politiques-de-confidentialite/ .

12. Contact

For any questions regarding this Privacy Policy, please contact:

  • Email : contact@hivwear.com
  • Postal address : Rue de Praetere 2/4/6, 1000 Brussels, Belgium